Shipping policy

Last updated: 2026-03-09

This Shipping Policy explains how shipping and delivery are handled for orders placed through this online store operated by Groomica, UAB.

If you have any questions about shipping or delivery, please contact us at hello@groomica.eu.

1. Delivery areas

We currently deliver to the following countries:

  • Lithuania
  • Latvia
  • Poland

Delivery to other countries is not available through checkout at this time.

2. Order processing

Orders are processed on business days only, Monday to Friday, excluding public holidays.

Orders are prepared and dispatched only after full payment has been successfully received and confirmed.

3. Estimated delivery times

Estimated delivery times are as follows:

  • Lithuania: 1-2 business days
  • Latvia: 2-5 business days
  • Poland: 2-5 business days

Delivery times are estimates only and may be affected by public holidays, peak periods, weather conditions, courier delays, or other circumstances outside our reasonable control.

4. Shipping costs

Shipping costs are calculated automatically at checkout based on the delivery country, selected shipping method, and order details.

The final shipping price will be shown before you complete your purchase.

5. Free shipping

Free shipping is available for individual consumer orders over EUR 49 in Lithuania, Latvia, and Poland, where eligible parcel locker delivery is available at checkout.

Free shipping does not apply to wholesale, professional, or business-to-business orders unless expressly stated otherwise.

6. Delivery methods

Available delivery methods may vary depending on destination and availability. These may include:

  • courier delivery;
  • parcel locker delivery;
  • automated pick-up points, where available.

The delivery methods available for your order will be shown at checkout.

7. Tracking

Once your order has been shipped, tracking information may be sent to you by email where tracking is available for the selected shipping method.

8. Customer responsibilities

You are responsible for providing accurate and complete delivery information when placing your order.

If you select delivery to a parcel locker or pick-up point, you are responsible for collecting the parcel within the time period specified by the delivery provider.

If delivery fails due to incorrect address details, failure to collect the parcel, or other circumstances caused by the customer, additional delivery charges may apply.

9. Failed delivery and returned parcels

If an order is returned to us due to failed delivery, refusal, non-collection, or incorrect address details provided by the customer, we may deduct the direct return and re-delivery costs from any refund where permitted by applicable law.

10. Damaged, missing, or incorrect deliveries

If your order arrives damaged, incomplete, or incorrect, please contact us at hello@groomica.eu as soon as possible and preferably within 3 business days after delivery.

Please include your order number and clear photos of the parcel and product, where applicable.

If the issue is confirmed, we will provide an appropriate solution in line with applicable law, which may include a replacement, reshipment, or refund.

11. Risk and ownership

Risk of loss or damage to the goods passes to you when the goods are delivered to you or to a person designated by you, unless applicable law provides otherwise.

12. Delays outside our control

We are not responsible for shipping or delivery delays caused by events outside our reasonable control, including courier disruptions, severe weather, strikes, customs delays, technical failures, or force majeure events.

13. Related policies

For information about returns, exchanges, and refunds, please refer to our Refund Policy.

14. Contact

Groomica, UAB
Email: hello@groomica.eu