Terms of service
Last updated: 2026-03-09
Contents
- General Provisions
- Definitions
- Seller's Details
- Store Usage Rules
- Buyer's Rights and Obligations
- Seller's Rights and Obligations
- Order Placement and Contract Conclusion
- Product Prices and Payment Terms
- Delivery Conditions
- Transfer of Ownership and Risk
- Product Quality and Warranty
- Return and Contract Withdrawal Procedure
- Complaints and Dispute Resolution
- Limitation of Liability
- Intellectual Property
- Personal Data Protection (GDPR)
- Amendments to the Terms
- Governing Law and Jurisdiction
- Final Provisions
1. General Provisions
1.1. These Terms and Conditions of Sale (hereinafter – the Terms) establish the rules for using the online store operated by Groomica, UAB, the procedure for concluding, executing, and terminating purchase–sale agreements, as well as the rights, duties, and responsibilities of the Seller and the Buyer.
1.2. The Terms are prepared in accordance with the Civil Code of the Republic of Lithuania, the Law on Consumer Rights Protection, the Law on Electronic Commerce, the Law on Legal Protection of Personal Data, and EU legislation including Directive 2011/83/EU on consumer rights.
1.3. By placing an order, the Buyer confirms that they have read these Terms, understood them, and agree to comply with them.
1.4. The Seller reserves the right to amend or supplement the Terms at any time. Amendments take effect from the moment they are published and apply to all orders placed after the publication date.
1.5. If any provision of the Terms contradicts the law or becomes invalid, this does not affect the validity of the remaining provisions.
2. Definitions
2.1. Seller – Groomica, UAB (company code: 307092132, VAT code: LT100017601817, registered address: Pašventės k. 11, Pašventės k., Ignalinos r., Lithuania, email: hello@groomica.eu).
2.2. Buyer – any natural or legal person purchasing products:
– Consumer – a natural person acting for purposes not related to business or profession;
– Business Client – a legal or natural person acting for business or professional purposes.
2.3. Products – all goods offered in the store, including pet grooming products, hygiene products, cosmetics, and accessories.
2.4. Order – a set of actions performed by the Buyer when selected products are added to the cart, an order is formed, necessary data are provided, and a payment method is chosen.
2.5. Purchase–Sale Agreement – a distance contract concluded between the Seller and the Buyer, considered concluded from the moment the Seller confirms the order.
2.6. Working Day – a calendar day from Monday to Friday, excluding public holidays established by the laws of the Republic of Lithuania.
3. Seller's Details
Groomica, UAB
Company code: 307092132
VAT code: LT100017601817
Registered office: Pašventės k. 11, Pašventės k., Ignalinos r., Lithuania
Email: hello@groomica.eu
4. Store Usage Rules
4.1. The Store is accessible to all persons, but only legally capable adults, legal entities, and minors between 14 and 18 years of age with parental consent may conclude a purchase–sale agreement.
4.2. The Buyer must ensure that all data provided are accurate and correct. The Seller is not responsible for losses arising from inaccurate data provided by the Buyer.
4.3. Prohibited actions include: using the Store for fraudulent or illegal purposes; performing actions that may disrupt the Store's functioning; using other persons' data without their consent.
4.4. The Seller has the right to restrict or suspend the Buyer's ability to use the Store if the Buyer violates these Terms or applicable laws.
5. Buyer's Rights and Obligations
5.1. Buyer's Rights
- To purchase goods in accordance with these Terms and applicable legislation.
- To request detailed information about the goods including price, characteristics, and delivery times.
- To withdraw from the purchase–sale agreement within 14 calendar days from receipt of goods, except where excluded by law.
- To return or exchange defective goods in accordance with applicable legislation.
- To use all consumer protection remedies provided by law.
5.2. Buyer's Obligations
- To provide accurate and correct data when placing an order.
- To pay for goods and delivery services on time.
- To accept ordered goods at the place of delivery.
- To check the condition of the shipment upon receipt and, if any damage is noticed, inform the courier and the Seller.
- To use purchased goods only for their intended purpose in accordance with instructions.
6. Seller's Rights and Obligations
6.1. Seller's Rights
- To refuse to accept or fulfill an order if the Buyer does not comply with these Terms or provides false data.
- To temporarily suspend the Store's operations if necessary for technical maintenance or due to force majeure.
- To unilaterally change product prices, assortment, and delivery rates without prior notice. Such changes do not affect already confirmed orders.
6.2. Seller's Obligations
- To ensure that product information complies with legal requirements.
- To properly fulfill concluded purchase–sale agreements.
- To deliver goods on time and in proper condition.
- To provide the Buyer with proof of purchase.
- To protect the Buyer's personal data in accordance with GDPR.
- To handle Buyer complaints within prescribed deadlines.
7. Order Placement and Contract Conclusion
7.1. The Buyer places an order by selecting goods, adding them to the cart, completing all order steps, and confirming the order.
7.2. The purchase–sale contract is considered concluded from the moment the Buyer confirms the order and completes payment.
7.3. The Seller confirms receipt of the order by sending an automatic confirmation email.
7.4. The Seller has the right to refuse to execute an order if the Buyer provides false data, fails to pay on time, or if a technical error resulted in an incorrect price being displayed.
7.5. If an order is cancelled after payment, the Seller refunds the amount paid within 14 days.
8. Product Prices and Payment Terms
8.1. All prices are indicated in euros (EUR), including applicable taxes, but excluding delivery costs which are calculated and displayed during checkout.
8.2. Delivery cost depends on the order amount, selected delivery method, destination, and weight of the goods.
8.3. The Buyer may pay by: Visa, Mastercard, Apple Pay, Google Pay, Klarna, Klix (Swedbank, LHV, Luminor, Citadele, SEB), and ESTO.
8.4. The order is processed only after payment is received.
8.5. If a technical error results in an incorrect price, the Seller has the right to cancel the order and refund all paid amounts within 14 days.
9. Delivery Conditions
9.1. Goods are delivered via DPD and FedEx courier services. Once the parcel is handed over to the courier, a tracking number is sent to the Buyer.
9.2. Orders are processed Monday – Friday after full payment is confirmed.
9.3. Delivery times are estimates and may vary due to courier issues, public holidays, peak periods, or other circumstances outside our reasonable control.
9.4. Free shipping is available on eligible orders over €49 where parcel locker delivery is available at checkout. All other delivery methods are subject to shipping costs calculated at checkout.
9.5. If delivery destination is outside the European Union or otherwise subject to customs procedures, the Buyer is solely responsible for paying any applicable import duties, customs fees, and other charges imposed by the destination country.
9.6. If the parcel is not delivered within 30 calendar days after handover to the courier, the Buyer has the right to terminate the contract and the Seller refunds the full amount within 14 days.
10. Transfer of Ownership and Risk
10.1. Ownership of goods transfers to the Buyer when the Seller hands the goods over to the courier, provided the Buyer has fully paid for the goods.
10.2. The risk of loss or damage passes to the Buyer at the moment of handover to the courier.
10.3. Upon receipt, the Buyer must check the condition of the goods. If damage is found, the Buyer must record it in the courier's document and immediately inform the Seller.
11. Product Quality and Warranty
11.1. All Natural Derma Pet products are quality goods compliant with EU cosmetic and safety regulations.
11.2. Goods are covered by statutory warranty of 24 months from delivery.
11.3. Warranty does not apply if the product was used improperly, against instructions, or damaged due to negligence.
11.4. If the Buyer receives a defective product, they may request: replacement with a product of proper quality; a proportional price reduction; or a full refund where defects are substantial.
12. Return and Contract Withdrawal Procedure
12.1. The consumer has the right to withdraw from a distance contract within 14 calendar days of receiving the goods without giving a reason.
12.2. To withdraw, the Buyer must notify the Seller in writing at hello@groomica.eu with the order number and items to be returned.
12.3. Returned goods must be unused, undamaged, in original packaging with all labels.
12.4. For accepted returns, the Seller refunds the full amount paid including the original delivery fee within 14 days of receiving the goods. Refunds are issued strictly to the same payment method used for the original transaction.
12.5. The right of withdrawal does not apply to: hygiene and cosmetic products (e.g., shampoos, conditioners, sprays, perfumes, wipes) once their packaging has been opened or damaged; single-use items; goods manufactured or customized specifically for the Buyer.
13. Complaints and Dispute Resolution
13.1. A Buyer who believes their rights have been violated may submit a written complaint to hello@groomica.eu.
13.2. The Seller undertakes to examine the complaint and respond within 14 calendar days.
13.3. If the complaint is not resolved, the Buyer may contact:
- State Consumer Rights Protection Authority (VVTAT) – www.vvtat.lt
- European Commission's ODR platform – https://ec.europa.eu/odr
14. Limitation of Liability
14.1. The Seller is not liable for losses arising from the Buyer's failure to familiarize themselves with these Terms.
14.2. The Seller is not liable for the actions of third parties (couriers, payment providers) if goods were handed over to such providers in a timely manner.
14.3. The Seller is not liable for delivery delays caused by circumstances beyond our control, including courier disruptions, customs procedures, or force majeure.
14.4. The Seller's liability is limited to direct losses incurred due to our fault and may not exceed the amount paid by the Buyer for the order.
15. Intellectual Property
15.1. All content on this website, including product descriptions, texts, photos, logos, and design, is the property of Groomica, UAB or its partners and is protected by applicable intellectual property laws.
15.2. Without prior written consent, it is prohibited to copy, reproduce, publish, or distribute the Store's content for commercial purposes.
15.3. If the Buyer submits content (e.g., product reviews), the Buyer grants the Seller a non-exclusive, royalty-free right to use such content for marketing purposes.
16. Personal Data Protection (GDPR)
16.1. The Seller processes Buyers' personal data in accordance with GDPR and its Privacy Policy published on this website.
16.2. Personal data are processed for order fulfillment, payment processing, delivery, customer service, and legal compliance.
16.3. The Buyer has the right to access, correct, delete, restrict, and port their personal data by contacting hello@groomica.eu.
17. Amendments to the Terms
17.1. The Seller reserves the right to amend these Terms at any time. Updated Terms enter into force from the moment they are published.
17.2. Orders placed are executed in accordance with the Terms in force at the time of order placement.
18. Governing Law and Jurisdiction
18.1. These Terms are governed by the laws of the Republic of Lithuania.
18.2. Disputes shall be resolved by negotiation. If unresolved, by the competent court of the Republic of Lithuania.
18.3. Consumers may also use out-of-court dispute resolution by contacting VVTAT at www.vvtat.lt or the EU ODR platform at https://ec.europa.eu/odr.
19. Final Provisions
19.1. These Terms constitute an integral part of the purchase–sale contract.
19.2. All notices are sent to the email address provided by the Buyer and are deemed delivered within 24 hours of sending.
19.3. If any provision is found invalid, this does not affect the validity of the remaining provisions.
19.4. The Seller is not liable for failure to perform obligations caused by force majeure.