• Refund Policy – Natural Derma Pet

    **Last Updated:** 2025-03-22

    At Natural Derma Pet, we are committed to providing high-quality products for pets and outstanding service for our customers. Please read our refund policy carefully to understand how we handle returns and refunds.

    1. Returns

    Due to hygiene regulations, cosmetic and personal care products for pets (such as shampoos, perfumes, wipes, etc.) cannot be returned unless they are defective or were delivered in error.

    To be eligible for a return in such cases:
    - The item must be unused and in its original packaging.
    - You must notify us within 3 business days of receiving the item.
    - Proof of purchase (order confirmation or receipt) must be provided.

    2. Refund Process

    Once we receive and inspect the returned item, we will notify you via email about the outcome. If the return is approved, a full refund will be issued to your original method of payment. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

    Note: All return shipping costs for defective or incorrect products will be covered by us.

    3. Exchanges

    We only replace items if they are defective or damaged. To request an exchange, please contact us at hello@groomica.eu within 3 days of receiving your order.

    4. Shipping Returns

    To return an item, contact our customer service at hello@groomica.eu to receive the return instructions. If the return is due to an error on our part (e.g. damaged or wrong item), we will cover all return shipping costs.

    We recommend using a trackable shipping method. We are not responsible for returned items lost in transit.

    5. Non-Refundable Items

    The following items are not eligible for return or refund:
    - Opened or used hygiene or cosmetic products.
    - Items purchased on sale or promotion (unless defective).
    - Digital or downloadable content.

    6. Late or Missing Refunds

    If you haven’t received your refund within the expected timeframe, please:
    - Check your bank or card account.
    - Contact your bank or card issuer.

    If the issue persists, contact us at hello@groomica.eu.

    7. Contact Us

    If you have any questions regarding this refund policy, please contact us:UAB Groomica hello@groomica.eu